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Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Perfection processes personal data in connection with its photo and art printing services, website use, and appointment-led studio operations in Renens (Vaud), Switzerland. It applies to inquiries, file submissions, consultations, proof review, production, and collection-related communication.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Privacy Office

Contact Information

Email contact
[email protected]
Telephone
+41 78 759 54 65
Postal address
Chemin du Chêne 7, 1020 Renens (Vaud)
Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
01 · Purpose

Why We Use Data

We process personal data to respond to inquiries, review image files, assess resolution and crop suitability, prepare size and paper consultations, issue and review test print quotes, manage proof approval, confirm final quantities, produce printed items, arrange protected packaging and collection, process payments, maintain business records, operate the website, and improve service reliability. We may also use data to communicate about order status and to handle follow-up questions related to completed work.

Processing is limited to the needs of the studio and the website.
02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communication handling, file processing, payment processing, or other operational functions. These recipients may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations. We do not sell personal data.

Operational recipients are used only to support the services described in this policy.
03 · Legal basis

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security, fraud, or misuse concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure may be required where a lawful request or binding obligation applies.

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. You may also object to processing in limited circumstances. Where a request concerns customer-provided artwork or print files, any response may be limited by our operational need to complete the requested service and by third-party rights.

Available rights depend on the nature of the data and the legal basis for processing.

To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to confirm identity or to locate the data concerned. If a request cannot be fully granted, we will explain the main reason where appropriate.

Requests are reviewed case by case and may require identity verification before action is taken.

We retain personal data for the period needed to handle inquiries, complete orders, maintain business records, resolve disputes, and meet legal or accounting obligations. File materials and related production records may be kept for a limited period after completion so that we can address follow-up questions or reprints where appropriate. When data is no longer needed, it is deleted or anonymized in a reasonable manner.

Records are kept only for as long as needed for the relevant purpose or legal obligation.

We may update this Privacy Policy from time to time to reflect changes in our data handling, website functions, or legal requirements. The revised version will apply from the date it is made available on the website, unless a different effective date is stated. We encourage users to review the policy periodically.

The policy may be revised when our practices, services, or legal obligations change.
01 · Collection

Data We Collect

We may process contact details, order information, file uploads, image specifications, consultation notes, proof approval records, payment-related information, and limited technical data such as device or browser details. Where files are submitted for printing, we also process the content contained in those files to the extent needed to review, prepare, and produce the requested print work.

The data collected depends on the inquiry, order, and studio interaction involved.
02 · Sources

How We Collect Data

We receive data from website forms, file upload submissions, email correspondence, consultation appointments, and production or collection interactions. We may also generate internal records from file checks, proof review, production status updates, and order handling. Technical data may be collected automatically when the website is used.

Most information comes directly from customers during inquiry, file submission, or appointment-led communication.
03 · Cookies

Cookies We Use

We may use essential cookies needed for the website to function, preference cookies that remember basic settings, and analytics cookies that help us understand site performance. Cookies may be session-based or persistent, depending on their purpose. We do not rely on cookies to make decisions about print content or production quality.

Cookie use is kept to standard operational categories rather than broad profiling.
04 · Controls

Cookie Controls

Where cookies or similar technologies are used, they may support site operation, basic preferences, and traffic analysis. You can usually manage cookies through your browser settings, including blocking or deleting them. Some features may not function properly if certain cookies are disabled.

Browser settings and similar tools may be used to limit non-essential cookies.